How do I return something to Winneconne Crafts?
When returning items:
All returned items must be in the original packaging and will be subject to a 15% restocking charge. Customer to pay return shipping charges.
2. Any items returned for reasons other than defects must be unused and in the original packaging.
3. We will not give a credit or refund for used merchandise.
4. If you have received a defective item from us, return the item and a copy of your invoice. Please inform us which you prefer: a replacement item or a refund for the defective merchandise. Replacements are subject to product availablity on hand.
5. Please contact us directly for returns.
For orders that are damaged in shipping
Please notify us immediately so we can take the proper steps to replace the damaged merchandise.
If you have questions about a return, please contact us .