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Our Guarantee


Winneconne Crafts stands behind our products and guarantees your satisfaction.

We guarantee our products.
Winneconne Crafts promises to deliver high-quality products in good condition. If, for any reason, your purchase is not satisfactory, we will gladly replace it or refund your money (excluding delivery charges). Simply return your merchandise with the original paperwork and packaging within 30 days of receiving your order. We promise to process your request in a timely manner.

We guarantee first-class customer service.
Winneconne Crafts is committed to making you happy. If you have any questions or concerns regarding our products or services, please contact us. We will respond to or acknowledge your inquiry within one business day.

We guarantee your security.
Every time you shop with Winneconne Crafts, you are backed by our security guarantee. When you are shopping at Winneconne Crafts, you are shopping on our secure server, which encrypts all of your personal information, including name, address and credit card number. All credit card transactions made on the Winneconne Crafts Web site are protected using industry standard SSL Security. All Winneconne Crafts credit card transactions are cleared through our secure servers that are protected from fraud with a certificate from Verisign.

To view certificate information in Windows Internet Explorer: While in our secure order area, right-click on the bottom portion of one of our checkout pages and select the Properties item. In the Property Sheet window that appears, select the Certificates button to see certificate information. Please note: the Macintosh version of Internet Explorer does not support this functionality.

To view certificate information in Netscape Navigator: While in our secure order area, right-click (control-click on the Macintosh) on the bottom portion of one of our checkout pages and select the Page Info item.

We are so confident that your information cannot be compromised as a result of shopping at Winneconne Crafts, we guarantee your protection in the event of unauthorized interception and use of your credit card. If you think your credit card has been compromised as a result of shopping at Winneconne Crafts, please contact your credit card provider immediately. Most banks either cover all charges, or limit your liability to $50. We guarantee that if your card was compromised as a result of shopping at Winneconne Crafts and your bank does not cover all charges, we will compensate you for the amount of your liability, up to $50.